A timeline of the features and improvements we’ve shipped.
Shopify App Store launch. Added an embeddable self-service portal, multi-product complaints, complaint merging, CSAT analytics, inbound email-to-ticket, branded portal & emails, status-page notices, and a full security hardening pass with per-tenant data isolation.
Shopify App Store listing preparation and Shopify Billing API integration.
Added Kanban view, global search, and SLA rules.
Added public status page and audit log.
Added scheduled email reports and customer portal.
Added AI Assist and auto-assignment rules.
Initial launch with complaint management, Shopify sync, and analytics.