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Yes, CaseFlow works with all Shopify plans. Simply install from the Shopify App Store and connect your store.
Yes, all plans include a 14-day free trial. No credit card required.
CaseFlow automatically syncs your customers, products, orders, and store locations from Shopify. Pro syncs daily, Growth syncs weekly, and Starter uses manual sync.
Yes. You can invite agents and managers with different roles and permissions.
Yes. Data is protected with secure infrastructure, encryption in transit, and tenant-level isolation.
Yes. CSV export is available on Growth and Pro. Pro adds Excel export and a Full Data Export report (multi-sheet), plus 20 individual report types you can export.
AI Assist is a Pro feature that can auto-categorize complaints, summarize threads, suggest replies, and analyze customer sentiment.
Yes. Each complaint can include a customer portal link where customers can reply, attach files, and rate their experience.
SLA rules let merchants set response and resolution targets by priority so teams can identify delays and breached complaints.
Customer 360 shows the customer’s complaint history, Shopify order history, total spend, CSAT ratings, and contact information.
Plans are billed monthly today — Starter $19, Growth $49, and Pro $99 per month. Annual billing with a 20% discount is coming soon. Every plan still starts with a 14-day free trial, no credit card required.
A no-login portal you can embed on your store or share as a link, where customers open new tickets and track existing ones by complaint code and email. It is available from the Starter plan, and Pro lets you fully brand it with your logo and colors.
Yes. A single ticket can include several products, each with its own issue details — useful for multi-item orders where more than one product has a problem.
On Pro you can set a custom display name, reply-to address, subject prefix, and footer. Emails are always delivered from our verified domain, so there is no DNS setup on your side. Starter and Growth send standard notification emails.