Last updated: June 4, 2026
CaseFlow CRM uses Shopify data only to provide complaint management, customer support workflows, order lookup, product issue analysis, customer history, SLA management, and reporting for the merchant.
CaseFlow CRM (“CaseFlow,” “we,” “us,” or “our”) is a complaint management and helpdesk platform for Shopify merchants, operated by lvl-up Apps. This policy explains what information we collect, why we collect it, and the choices you have. For any privacy question, contact us at support@caseflowcrm.app.
To operate the service for a merchant, CaseFlow may process the following categories of data:
We collect and process this data solely to deliver and improve the CaseFlow service: to log and route complaints, attach relevant Shopify orders and products, maintain customer history, enforce SLA targets, send notifications, generate analytics and reports, and keep the platform secure. We do not sell your data, and we do not use it for advertising.
CaseFlow CRM uses Shopify data only to provide complaint management, customer support workflows, order lookup, product issue analysis, customer history, SLA management, and reporting for the merchant. Access is requested through Shopify’s standard authorization scopes, and data is used strictly to operate the features the merchant has enabled.
Data is stored on secure, managed cloud infrastructure. We protect it with encryption in transit, access controls, and tenant-level isolation so that each merchant’s data is logically separated from every other merchant’s data. Access to production systems is restricted to authorized personnel for maintenance and support purposes.
We do not sell personal information. We share data only with the infrastructure and service sub-processors required to run CaseFlow — for example, cloud hosting, database, and transactional email providers — and only to the extent necessary to deliver the service. These providers are bound by confidentiality and data-protection obligations. We may also disclose data where required by law.
We retain merchant and complaint data for as long as your account is active so the service remains useful. When you uninstall the app or close your account, we delete or anonymize associated personal data within a reasonable period, except where retention is required to comply with legal, accounting, or security obligations.
If you are located in a region covered by the GDPR or similar regulations, you have the right to access, correct, port, restrict, or delete your personal data, and to object to certain processing. Merchants act as the data controller for their customers’ data, and CaseFlow acts as a processor on the merchant’s behalf. To exercise any right, contact us and we will respond in line with applicable law.
Merchants and their customers can request deletion of personal data by emailing support@caseflowcrm.app. We also honor Shopify’s mandatory data-erasure (GDPR) webhooks, which automatically request removal of customer data when triggered by Shopify.
You can export complaint data to CSV or Excel from within the app at any time. Pro plans include a Full Data Export report. For a complete export beyond the in-app tools, contact support and we will assist.
CaseFlow is a business-to-business tool intended for merchants and their teams. It is not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child’s data has been provided to us, contact us so we can remove it.
We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify merchants through the app or by email. Continued use of CaseFlow after an update constitutes acceptance of the revised policy.
For any questions, concerns, or requests regarding this policy or your data, contact us at support@caseflowcrm.app. CaseFlow CRM is operated by lvl-up Apps — www.lvl-up.services.